EMD Core Values and 2016 Key Drivers
At the Marbella Summit, Emily Knight presented three core values built on a foundation of leveraging data to manage our business. These core values include Trust, Accountability, and Collaboration. One of the highlights was a video she showed that captures the fire inside each of us to set new goals and to achieve greater heights.
EMD Senior Enrollment Operations Team
At the Marbella Summit, Emily Knight, introduced the members of her senior enrollment operations team to the RAD's, RAM's, and EC's present, and gave a brief overview of each team member's responsibilities:
OTher articles
Joe Monastero, Executive Director, Global Field and LIU Enrollment Strategy
Joe is responsible for developing new enrollment channels in order to expand the breath of opportunities for LHE, including projects like China Ready & Accredited, direct entry, and partnerships with key global associations and corporations. Joe is also serving as the link between the campus marketing teams and the field. Based in Chicago, Joe is also working closely with Anton Wuersch to launch the Les Roches Chicago branch campus. joe.monastero@laureate.net
Sarah Humphrey, Executive Director, Global Training and Strategic Initiatives
After many years as the RAD for North America, Sarah brings her extensive experience to the Clarens office as head of global training, head of the international enrollment team based in Clarens, the Amsterdam enrollment team, and working closely with the branch campus enrollment teams. In just a few short months, Sarah has already made a profound and positive impact on the business. When it comes to training, RIO, enrollment operations, or providing context on the history of our business, Sarah is always our go-to person. sarah.humphrey@laureate.ch
Carol Borg, Business Support Manager
Carol manages the business operations and contract teams based in Clarens, which provide support to the entire global enrollment team. Everything from expense accounting and accounts payable, and commission reconciliation and all global contracts for ECs and consultants. Additionally, Carol's team is responsible for the logistical management of LHE Connect, ensuring that the global sales force has access to physical collateral and is currently working to overhaul the entire platform to provide much needed and valuable enhancements. carol.borg@laureate.ch
Marco Giannitrapani, Analytics Director
Marco is the data guru. He and his team are responsible for all business intelligence data collection, market research, RIO, and most importantly, analysis and interpretation of key trends and opportunities. Marco's talent is translating accurate data into understandable and usable information for the field to be able to make informed decisions and take action in the most efficient way. The addition of Marco and his talented team is allowing us to be smarter about the business and provide greater support to all of you. marco.giannitrapani@laureate.ch
Beatriz Blecher Catto, Global Events and International High School Strategy Manager
As one of the key channels identified as an area of opportunity for LHE, the high school strategy is in the capable hands of Beatriz and her team. In addition to coordinating the variety of events which occur at our institutions, including open days, student arrivals, ICF tours, and other types of counselor visits, Beatriz provides support to the field for fairs, seminars, and CIS related tours and activities. Beatriz also manages a constant communication line between LHE and the hundreds of high school counselors throughout the world whom refer students to our institutions. beatriz.blechercatto@laureate.ch
Core Values:Trust, Accountability and Collaboration
In order to succeed as a team, we must make informed decisions based upon data, and move quickly to react to changes in market conditions. We must always make certain that our actions are what are best for our students and their experience. Trust first in yourself, and in each other, as together we are much stronger. We will hold each other more accountable, providing each other support, giving accurate information, even if it is information we might not want to convey. It is by working together, collaborating, sharing ideas and experiences, that the global enrollment team will win, achieve its goals, and provide a five-star service experience to our students.
2016 key drivers
- We will own high schools
- We will leverage Amsterdam team to support conversion
- We will expand direct entry
- We will expand partnerships
- We will continue to open new branches – Chicago, etc.
- We will continue to diversify our product offerings – online, etc.
- We will invest in partners that want to grow with us
EMD Senior Enrollment Operations Team (from left to right): Carol Borg, Sarah Humphrey, Beatriz Blecher Catto, Emily Williams Knight, Marco Giannitrapani, Joe Monastero
February 2016
EMD HEADLINE NEWS
Updates from the Marbella Global Leadership Summit